What do I do if I disagree with the claims decision made?Please contact the local insurance company firstname.lastname@example.org mentioned in the policy wording.5. We have now been waiting 5 days for a response from the airline which is not acceptable for a company with supposed impeccable customer service. Iâm sure it would have been a different program. JUST TO MAKE SURE MY BLOODY LUGGUAGE WAS LOADED TO THE AIRCRAFT! We have also sent a screenshot of the transfer from virgin to prove the points were transferred. Upon contacting them back about the progress on the 15th of August, I spoke to a staff named Ayesha Sultan who was very arrogant and rude. We are always ready to listen to you. The destinations covered include major cities in Australia, Bahrain, Brazil, Canada, China, France, Germany, India, Indonesia, Italy, Japan, Malaysia, New Zealand, Pakistan, Philippines, Russia, Singapore, Spain, South Africa, Switzerland, Taiwan, Thailand, Turkey, UAE, UK, US and Vietnam. Before being shuttled around Changi airport like I was on the amazing race, running around for an hour, passed between SIA staff and Qantas staff even though I was a paying SIA customer. There was only 45 mins in between and the gate has already closed the moment I got down from the plane. 1. Tags: singapore airlines complaints, singapore airlines customer service, ticket policies, lost baggage . I returned to Melbourne, Australia and kept chasing Singapore airlines to look for my luggage. I am having the return booking for New Delhi with my wife on 15th of October 2016 by SQ 208-SQ402. Upon check in I was NOT very warmly greeted by your check-in staff. We were asked to enquire at transfer F. We went there and talk to a lady at the counter and the followings were exchanged: me: how come your plane just changed boarding gate without us? The supervisor at Kolkata airport refused to let me board the flight due to no return ticket from Singapore and gave me no option to book ticket at the spot paying in cash / card. Please refer to the case reference number provided as the subject line. If you would like to make a complaint, please use our feedback form since we need your approval to our “Terms and Conditions” Email: email@example.com Scandinavian Airlines You can be sure that this humiliating experience will definitely detract me from flying on SQ again. There are many good options from other airlines. It caused me waiting for my luggages at Jakarta Airport for 40 minutes. We donât want to miss this this flight. I hope to get some response, from your team who will step up to take the ownership of the situation and deal with customer concerns in a much better way. I asked her a simple question Without my prior approval how did you change my parents flight from 11/29 to 11/30, likewise I should be compensated by Singapore Airlines. The officer refused to listen to us, citing they did not want to inconvenience us. The ground crew mentioned that they have informed their superior and was waiting for next instruction. My husband was sent his but mine is ‘on hold’. With Aegean and Air NZ later taking on legs of the journey. When I asked a member of the cabin crew he had no idea, eventually working out that the passenger had to stand up to make this work. This time the call centre staff said she did nor receive the medical certificate. While we book tickets,we dont come across any option that states “STRICTLY VEGETARIAN”. 1. I am very upset, disappointed, and very sad that what I had planned for my honeymoon is now changed so much. Executive Contacts. The image wasnât very clear. Plan your holiday with our latest travel deals and promotions. I have, over many years, flown to many parts of the world with many different airlines. I have been trying to contact the officers but rarely somebody answers the call. But only refund 1 ticket payment. I successfully managed to have the pre-arrival form with the notification slip no. me: is there anything stated in my contract with SIA that i have to check on the flight status personally after a boarding pass has been issued to me ? Usually, first-rate service but a few issues this time around I’m usually very happy with SQ economy class level and avoid charging business as my wife travels on business with me and want to keep costs down. Next time, I will look for a reliable airline. All we wanted to do is to change our flight to SQ-830 to SQ-836 from Singapore to PVG. My journey with SIA caused me unnecessary stress, and inflicted unnecessary stress on my family as they had to drive to Penang twice in a 12 hour period to pick me up. Landline Number : 011-24667474. I had already checked into my flight, before receiving a phone call that my flight had been changed from an SIA flight to a Qantas flight only one day before my flight departed. It was broken. Singapore Airlines informed our travel agent that they would have to refund the money (within 7-10 days) and we would have to pay again to get seats – no explanation and no assurances. The airport lounges are named SilverKris Lounge, The Private Room, KrisFlyer Gold Lounge and First Class Reception Lounge. I could have booked instantly and travelled today but staff Rocky Gupta never gave me the chance to travel. The following is an email I sent to [email protected],com,au last Tuesday 19th September 2017:: Booking Reference: 5YMRPN Electronic Ticket 6182417970591. 1800 266 7780 from BSNL/MTNL Landline or 1800 22 9966 (only for senior citizen policy holders). Your customer service failed to deliver: in Melbourne when you arranged for my flight to be changed with such a short layover, when you assured me irrationally that I would make my connecting flight, and finally when I arrived in Singapore, when you couldn’t even take responsibility for the debacle of a situation you had forced me into. SilkAir, Scoot and Tigerair are its subsidiaries. They asked me for AU$ 500 ($260 Airline fee + $140 BYOjet fee + $100 fare difference) per person for change of date, while I am getting a whole new return ticket for the same dates, for AU$ 750pp. I straight away rang and requested a change of date (within 15 hours of booking). Itâs ridiculous as in their system totally not allowed to pull miles from anyone to 3rd party account. I was scheduled to fly to HK last night with my husband and 4 year old son. Cancelled our flight ticket without official inform or any of email! Your staff initially wanted to charge me for Veronica’s changes an extra $251.28, then reduced to $106.28. It was just a matter of sending us the copy. Another of your premium economy inclusions is a wider selection of meals through “book the chef’. If you have enquiries about Malaysia Airlines' products and services, kindly contact our 24-hour call centre at 1 300 88 3000 (within Malaysia) or +603 7843 3000 (outside Malaysia). And unimaginably that’s not the end of the story, they asked me to wait at the gate, not being accepted to board, for more than 1 hour! Please confirm by email that this communication has been received and the appropriate action taken to resolve this very stressful issue. The roll was also very stale. The ground staff in Singapore is very rude and unfriendly. Hi, Melbourne to Sinagpore on SQ238. We had a great flight from Sydney to Singapore 19 Dec 17 on the new A380. At the end, there is not even any form of help but just tell me to wait for boarding at 1 am. though, you claimed it to be an award for the worldâs best airline. Click the Customer Feedback box below to give a compliment, share a suggestion, or report a complaint. There were 3 calls made and no success of resolution and the process is too complicated. Also, the announcement of flight changed to 8.35 pm is a totally wrong and missed informed information to the passenger. Is this the type of service that first class/business passengers deserve? Surely the system should have cancelled the 1 st booking after the waitlist flight becomes available and confirmed. Quoting her words – “What has happened to your baggage – It happens”. I was completely ignored for the entire flight. You may also send us a letter and address it to: Philippine … We need to book flights which are quickly booking out (had to change flight plans 3 times now while awaiting resolution) and flights will book put. Can you please guide me the correct email address so I can send my information and pictures of damage ASAP. she: you should every half hourly go to the information screen to check on your flight We would like to change our flight to a much later flight on Nov-06-2016. You will then need to fax or mail the claim form with the additional documentation needed. 6 months ago before making the reservation, I asked your associate that will date change be permitted to which I got a response that yes that is a possibility provided the same class is available. me: is she implying that i am not smart enough? … She was told the only extra charges payable was if the fare on the new travel date is higher than what she was charged for originally. However she said that she was unable to help me with any fee waivers and that the MC did not specifiy her illness. When we called to find out why they are cancelled, when there is clearly still a flight listed, it turns out they aren’t really cancelled they are just holding our money in credit and if we want the flight we have to pay over £300 more as they are “taking a risk” putting the flight on! Eventually after speaking at length to your supervisor he very reluctantly agreed to waive the excess baggage charge and allowed me to check in the full 42.50 Kgs. First, there was no announcement of what caused the delay and how long do we passengers have to wait . The fault is not even mine and I had to pay 300USD for cancelation charges for the 1st booking. Yesterday my husband and I converted our virgin points over to krisflyer miles to book an airfare with Singapore. It doesnt work and sometimes gets stuck. On 25 Sep, i.e. I asked directions and we followed them and could not find the lounge, so we gave up. â. Singapore airlines covid-19. This is basically what happened to me: Thank goodness for that. We have call your company number: 1-800-742-3333 and would like to ask for help to change to a later flight on nov-2016. This has resulted in us having to stay overnight at a hotel in Mumbai, as our local connecting flight from Mumbai to Goa departs on the Friday 22nd December at 11:35, this has already been previously explained in our previous emails. Remember waking up on floor to several hostess around me. throughout. I was told to contact him tomorrow morning. Asset Tag no – 0618 157 664 3. I have told that I will get them in next day at my home in Tasmania from staff in Melbourne airport, however itâs been 4 days since and no one know where the luggage is. I was left with 5 minutes to go to security gate and board the plane, with an infant. After waiting at gate F34 until almost boarding time we were told by third party (security man manning the scanning machine) that our flight has been changed to F54. My unfortunate experience was on Sunday 15 July on an overnight flight from Singapore to Sydney, SQ231. apply the Singapore baggage terms. My burger was cold and tasteless and the bun was as hard and cold as an ice hockey puck, Very surprised as I ‘m normally very very happy with SQ but will consider using different Star Alliance in the future. Boarding was closing, hence my son and husband had to leave without me. Upon discharge, she was confined to the use of a wheelchair and crutches for mobility. We were meant to depart from Hobart. Athens Aegean staff ignored this policy and insisted that their policy took It is with much regret that prior to my most recent trip I had already booked a further flight from Sydney to Paris for me and my family on Singapore Airlines this coming January. I have been in the customer service industry for last 20 years and I can say: “A satisfied customer will share his experience with 10 different people, however a dissatisfied customer will share his experience with 100 different people.”. As I was freaking out, I called my sister and she requested to speak directly to the SIA staff (named Alex), she was trying to discuss the best option available and express her disappointment in SIA, Alex told his colleague that “she was yelling” over the phone. However, right now, I feel like it’s the same as United Airlines. I understand from my husband that my son is completely shaken from the entire experience. What a shame the program producers didnât take time to check out the lesser service classes on Singapore Airlines. We understand that there will be a small change fee and we are ok. I was told that there was no other option available to me. The lady who chanaged told me that i would receive a refund within 3 weeks. I heard that Singapore Airlines is the best in the world with the best customer service which is why I chose Singapore a year ago. The officer refused to let me board citing unclear image. Recently I had a double booking with my name, same email address and mobile number. He then told me to send this email with attached medical certificate and if approved, the charge would be $6.28 which I am happy with. Singapore Airlines only notified us of our ticket including flight changes seven moths later on the 11th September 2017, and we have tried very hard to work with SIA to resolve this problem that they have caused to us. i made an international call lasting for 15 mins of which your agents kept rebutting me and putting me on hold. When I dropped my luggages, the guy who incharged at that time did not put Priority tags on my four luggages. Then on November we tried to book two air ticket for my daughter but failed, they said my husband account under audit.